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Frequently Asked Questions

We’ve compiled a list of answers to common questions:

Where can good be returned?

All goods can be returned to Building 2, Floor 2, 416 Kirkness Street, Arcadia, Loftus Suits, 0083

How to contact us?

There are numerous ways you could contact us. By sending an email to support@instasense.co, Calling us on our office number at 087 238 2388, Visiting us in store at Building 2, Floor 2, 416 Kirkness Street, Arcadia, Loftus Suits, 0083

Is my device supported?

Instasense App works on the newest versions of iOS and Android. Mysense.co website works on most platforms

Is there a guide for setting up my trail camera on the Mysense/Instasense system?

Please check the Mysense.co website for the “How To Guide” on the APN and SMTP settings to point your trail camera toward our servers. If you encounter any troubles, please contact our Support team, who are ready to assist as far as possible

What is your refund policy?

We have a 7-day buy back guarantee if you should unhappy with our product and service, given that the camera is returned in its original packaging, in the same way it was bought, without any form of damage. T&C’s apply. Our fully policy can be viewed here Refund and Return policy

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